Your Privacy is Our Priority
We take your privacy seriously. This policy explains how we collect, use, and protect your information at LetterSnack.
Information We Collect
Last Updated: July 14, 2025
Account Information: When you sign up for LetterSnack using Google authentication, we collect your name, email address, and Gmail OAuth permissions to access school-related communications.
Child Profile Information: You may provide details about your children, such as their names, ages, grades, classes, teachers, activities, interests, and school email domains, to personalize the Service.
Subscription Information: For Premium plan users, we collect payment information (processed securely via Stripe) and billing details.
Support Communications: Information you provide when contacting us for support, such as feedback or inquiries sent to support@lettersnack.com.
Usage Data: We collect information about how you interact with the Service, including pages visited, features used (e.g., quick actions, calendar integrations), and usage statistics displayed in the dashboard.
Device and Technical Information: We collect data such as your IP address, browser type, operating system, device identifiers, and timezone to ensure proper functionality and security.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. Cookies may include session cookies (temporary) and persistent cookies (stored until deleted or expired).
Gmail Data: With your consent via Google OAuth, we access and process emails from your Gmail account to generate summaries of school communications. We only access emails from domains you designate during onboarding.
How We Use Your Information
We use your information to:
- Provide the Service: Process and summarize school emails, generate digest cards, and enable features like quick actions and calendar integration.
- Personalize Your Experience: Tailor content based on child profiles and relevance scoring to deliver the most pertinent updates.
- Manage Subscriptions: Process payments, provide plan status indicators, and facilitate upgrades, downgrades, or cancellations.
- Improve the Service: Analyze usage data and feedback to enhance functionality, user interface, and performance.
- Communicate with You: Send service-related notifications (e.g., plan changes, new digests), respond to support inquiries, and, with your consent, provide promotional updates.
- Ensure Security: Detect and prevent fraud, unauthorized access, or other harmful activities.
- Comply with Legal Obligations: Meet requirements under applicable laws, such as data protection regulations.
Data Retention
Active Accounts: We retain your information, including account details, child profiles, and email data, as long as your account is active to provide the Service.
Inactive Accounts: If your account is inactive for 12 months, we may delete your data unless required to retain it for legal or operational purposes.
Deletion Requests: You may request deletion of your data at any time by contacting privacy@lettersnack.com or using the account deletion feature in the dashboard. We will delete your data promptly, except for anonymized data used for service improvements or data required to comply with legal obligations.
User Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Restriction: Restrict certain processing of your data.
- Objection: Object to processing for specific purposes, such as marketing.
- Data Portability: Receive your data in a structured, commonly used format.
Data Security
We implement industry-standard security measures, including encryption, secure authentication (Google OAuth), and access controls, to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
International Users
LetterSnack operates in the United States, and your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. By using the Service, you consent to such transfers. We ensure that any international transfers comply with applicable data protection laws, such as the EU General Data Protection Regulation (GDPR), through appropriate safeguards like Standard Contractual Clauses.
Children's Privacy
LetterSnack is designed for parents and guardians and complies with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13. Child profile information provided by parents is used solely to personalize the Service and is not shared with third parties except as described in Section 4. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete it promptly. Contact us at privacy@lettersnack.com if you believe we have inadvertently collected such information.
Third-Party Links and Services
The Service integrates with third-party services, such as Google Gmail and Stripe. These services have their own privacy policies, which we encourage you to review. LetterSnack is not responsible for the privacy practices of third-party services.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through the LetterSnack dashboard. Continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.
Contact Us
For questions, concerns, or to exercise your rights, contact us at:
Email: privacy@lettersnack.com
Support: Free plan users receive basic email support; Trial and Premium plan users receive priority support.
Additional Information for Specific Jurisdictions
GDPR (European Economic Area): If you are in the EEA, we process your data under lawful bases such as consent (e.g., for Gmail access) and legitimate interests (e.g., for service improvements). You may contact our Data Protection Officer at privacy@lettersnack.com.
CCPA (California Residents): Under the California Consumer Privacy Act, you have the right to know what personal information we collect, sell, or share and to opt out of any sale (though we do not sell personal information). Submit requests to privacy@lettersnack.com.